Customer Elation provides a state-of-the-art solution which eliminates the hassles typically associated with traditional on call services. We tailor our software to your needs - from customizing message delivery by users and their preferred device to creating unique escalation procedures across multiple user groups.

Our systems offer triple redundancy and all contacts are handled within our secure facilities so you can be sure of 100% quality control. In addition, our healthcare audit process ensures your data is HIPAA (Health Insurance Portability and Accountable) compliant and secure.

When you partner with Customer Elation, your Answering Service will:

• Be customized to deliver every message according to each users preferred device - whether it be a Pager, Blackberry, or iPhone
• Provide you the ability to manage, in real-time, updates to schedules, user groups, contact information, and escalation procedures
• Offer detailed documentation of all calls so users can view a history of interactions prior to responding to a contact request
• Be highly reliable and backed by our 24/7 contact center - including escalation support for your critical path issues

Click on the Answering Service Success Story to see how we delivered a high-profile, critical path service for a group of Hospitals and Clinics.