When an $80 billion dollar health insurance company needed to provide consumers with timely information regarding prescriptions for expensive specialty medications, Customer Elation built a custom database to support the dissemination of complicated medical information. When consumers call, Customer Elation can efficiently and accurately refer them to preferred in-network pharmacies.

The Results? Converting customers to lower cost pharmacies has reduced insurance program expense by nearly 5%. In addition, matching consumers with in-network pharmacies and their enhanced clinical program results in consumer benefits such as higher compliance to their prescribed drug therapy and reduced medical costs.