When one of the largest wholesale membership clubs in the world needed someone to manage a nationwide, multi-department inbound call program, they turned to Customer Elation. We now provide their customers with an experience that matches expectations set by the company's brand - access to exclusive products and services with the highest level of service. In addition, the program seamlessly processes leads in real-time and forwards them to approved vendors while detailed reporting supports escalation procedures to ensure customer inquiries are responded to in a timely manner.

The Results? Customer service which meets the high standards of an exclusive membership club combined with a sophisticated lead management process - resulting in a 5-fold improvement in conversion rates.