One of the nation’s largest health and wellness organizations, with over 50 million customers, turned to Customer Elation to design a fulfillment process for delivering critical program information. The program required a highly scalable solution with detailed records and history management. Customer Elation built a custom fulfillment solution which provides the ability to deliver branded information to customers driven by the unique document requirements across a variety of end users.

The Results? Our online tool has improved the efficiency with which branded materials can be selected, packaged, and delivered to customers. Each fulfillment is recorded and stored - providing a clear history of communication while meeting HIPAA (Health Insurance Portability and Accountability) requirements. Our client is now assured of a highly accurate, accountable, and cost efficient process leading to better informed patients and doctors.